Shipping policy

Shipping Policy

Last updated: August

Thank you for shopping with Keto Queen. This Shipping Policy explains where we deliver, how long it takes, and what it costs, so your natural, plant-based goodies reach you fresh and in perfect condition.

1. Where We Deliver

We currently deliver island-wide across Sri Lanka, dispatched from our facility in Colombo.

We do not ship internationally at this time. If you are an overseas retailer or distributor interested in Keto Queen products, please contact us at sales@keto-queen.com — we'd love to hear from you.

2. Order Processing

  • Orders are processed and dispatched within 1–2 business days of order confirmation.
  • Orders placed after 2.00 pm, or on Sundays and public holidays, are processed on the next business day.
  • You will receive a confirmation when your order is placed and a notification when it is dispatched.

Because our beverages are perishable, we may occasionally hold dispatch briefly (e.g., ahead of extended holidays) to make sure your order isn't sitting in transit longer than necessary — we'll let you know if this affects your order.

3. Delivery Times

Area Estimated Delivery
Colombo & suburbs 1–2 business days from dispatch
Western Province 1–3 business days from dispatch
Other provinces (island-wide) 2–4 business days from dispatch

These timeframes are estimates and may vary due to courier volumes, weather, fuel or transport disruptions, or public holidays. We'll always do our best to keep you informed of any delays we're aware of.

4. Delivery Charges

  • Delivery charges are calculated at checkout based on your delivery address and order size, and are shown before you pay

5. Receiving Your Order

  • Please ensure your delivery address and contact number are accurate and complete at checkout — our couriers may call to confirm delivery.
  • As our products are perishable, please make sure someone is available to receive the order on the expected delivery date.
  • Refrigerate bottles promptly upon receipt where indicated on the label. Unopened bottles keep for up to one year from the date of manufacture; once opened, refrigerate and consume promptly.

6. Failed Deliveries & Incorrect Addresses

If a delivery cannot be completed due to an incorrect or incomplete address, or because no one is available to receive it after reasonable attempts, our courier will contact you to rearrange delivery where possible. Because our products are perishable, we may be unable to refund orders that fail due to inaccurate delivery details provided at checkout. If a delivery fails due to an error on our or our courier's part, we will replace or refund your order in full — see our [Return & Refund Policy].

7. Damaged or Missing Items on Arrival

If your order arrives damaged, leaking, or with items missing, please contact us within 48 hours of delivery with your order number and photos, and we'll replace the affected items or refund you in full. Full details are in our [Return & Refund Policy].

8. Bulk, Wholesale & HORECA Orders

For bulk orders, corporate gifting, or wholesale/HORECA supply (hotels, restaurants, cafés), delivery arrangements and timelines are agreed individually. Contact us at sales@keto-queen.com or WhatsApp 077 395 1472 to discuss.

9. Contact Us

Questions about your delivery? We're here to help.

Keto Queen No. 377, Grandpass Road, Colombo 14, Sri Lanka Website: keto-queen.com Email: sales@keto-queen.comWhatsApp: 077 395 1472 Hours: Mon–Sat, 9.00 am – 6.00 pm